PayAlly Portal Upgraded, Improves User Experience

May, 2023

PayAlly Portal Upgraded, Improves User Experience

New Look. Advanced client experience. Same reliability and efficiency.

The ever changing digital landscape requires solution providers to constantly evolve their technology. User behaviour now leans toward convenience, seamlessness and simplicity. PayAlly has upgraded it’s internet-based client portal to adapt to these demands.

Users will see a refreshed new interface for the commonly-used sections of the portal, such as the Dashboard, New Payments,  Currency Exchange, Drafts, Statements,  Messages and Profile. Clients will be pleased to know that a new section for managing beneficiaries has been added making it very easy to manage recurring payments.

Existing users need not relearn how to use the portal since the core navigation is retained. The portal’s technical structure is unchanged, with only the styling and general look and feel updated. In this latest version, PayAlly has kept up-to-date with universally known interface design patterns for things like active links vs plain text information.

At a recently concluded client satisfaction survey where PayAlly attained a Net Promoter Score of 94%,  91% of PayAlly clients already found the portal to be ‘very user-friendly.’ “Although the rating was acceptable, we heeded the suggestions of the few who though we can still improve their experience,” Head of Client Relationship Olga Andzejevska comments. “Together with our product and technology teams, this version of our web portal now have a fresh visual layout of the user-interface, with strong focus on clarity of information and ease of use.”

Existing clients can log-in to the portal here. To open a PayAlly account, apply here.